We typically respond within 24 hours. For urgent issues, please include "Urgent" in your email subject line.
What to Include
To help us resolve your issue faster, please include:
Your account email address
A description of the issue or question
Any relevant screenshots
Steps to reproduce the issue (if applicable)
Frequently Asked Questions
What audio file formats does Mufakkir support?
Mufakkir supports most common audio formats including MP3, WAV, M4A, OGG, FLAC, WEBM, and MP4. You can upload recordings from your phone, computer, or any recording app.
What is the maximum audio file length?
Long files are processed in chunks. Most users upload recordings between 10 and 90 minutes without issues. For longer recordings, we recommend splitting them using the free audio splitter tool at /tools.
Is my audio data private and secure?
Yes. Mufakkir processes your audio for transcription only and does not sell your data to third parties. The free audio tools (trimmer, converter, etc.) run entirely in your browser and never upload files to any server. See the Privacy Policy for full details.
Why is my transcript inaccurate on some words?
Several factors affect accuracy: audio quality, background noise, speaking speed, and microphone distance. For best results, use a decent microphone, speak clearly, and avoid reverberant spaces. Make sure to select the correct dialect before recording.
How do I use my free 20 minutes?
After creating a free account, you will find 20 free minutes of transcription time in your account. No credit card needed. Start recording or upload an audio file from the record page and time is deducted automatically.
Does Mufakkir support Egyptian, Gulf, and Levantine Arabic?
Yes. Mufakkir is specifically trained on real Arabic dialects including Egyptian, Gulf, Levantine, Moroccan, Algerian, Iraqi, Yemeni, and 8 more. Select your dialect from the model dropdown before starting for best accuracy.