Refund Policy

1. General Refund Policy

At Mufakkir, we strive to provide excellent service. However, we understand that sometimes our service may not meet your expectations. This policy outlines when refunds may be available.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical issues that prevent you from using the service for more than 48 hours
• Billing errors or duplicate charges
• Service cancellation within 7 days of initial purchase (new subscribers only)
• Significant service outages that affect your ability to use paid features

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Used transcription credits (partially or fully consumed)
• Subscription renewals after the 7-day initial period
• Change of mind or no longer needing the service
• User error or misunderstanding of service features

4. Refund Process

To request a refund, please contact our support team with:

• Your account email address
• Order/transaction ID
• Reason for the refund request
• Any relevant supporting documentation

5. Processing Time

Approved refunds will be processed within 5-10 business days and returned to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

6. Partial Refunds

In some cases, we may offer partial refunds based on usage or the specific circumstances of your request. This will be evaluated on a case-by-case basis.

7. Subscription Cancellation

You can cancel your subscription at any time through your account settings or customer portal. Cancellation will prevent future charges but does not automatically trigger a refund for the current period.

8. Chargebacks

If you initiate a chargeback instead of contacting us first, your account may be suspended pending resolution. We encourage you to contact our support team before disputing charges with your bank.

9. Contact for Refunds

For refund requests or questions about this policy, please contact our support team through your account or our official support channels. We aim to respond to all refund requests within 24-48 hours.